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iMemories: Products & Services

iMemories converts photos, videos, slides and other types of footage to a digital format so they can be enjoyed for years to come. iMemories can fix up and restore old photos and footage and put it on DVD, Blu-ray or online so it can be enjoyed over and over again, and shared with family and friends. iMemories allows customers to design their own photo discs or they will design it for them, and allows for customers to add music if they wish.

iMemories offers:

iMemories: Company Background

iMemories is just over 13 years old; it was started in 1998, and is one of the oldest and most popular media transfer services in the United States. iMemories is located in Scottsdale, Arizona, USA.

iMemories contact information:

9181 East Bell Road
Scottsdale, Arizona 85260

Phone: 800-845-7986


iMemories: Customer Feedback & Reviews

Online customer reviews for iMemories are mixed. Many customers were extremely pleased and would highly recommend iMemories, while others would not. Customers praised iMemories for their excellent quality work and loved that they could edit their media online before the finished product was put together. Most of the customer complaints had to do with poor customer service. 

Some customer reviews were:

"Sent them my old VHS tapes. They put it in digital format, uploaded it to their website where I quickly downloaded it and then put it on picassa. This was very handy. I soon got my DVD and old VHS tape in the mail. The DVD looked great. This was worth every penny."

"It took a little longer than I'd hoped however they did a great job and I was really pleased that I could edit down my video tapes...."

"Horrible customer service. Stay away from this company...."

"I decided to order one of their prepaid shipping boxes and when it arrived there was no prepaid shipping label which is included in the purchase price...noproblem.  I phoned them and they said they would e-mail one to me...nothing  I called again yesterday and they said it wouldd be out to me by 4PM yesterday.  As of 5PM today still no label..."

"I had about 50+ tapes from High School, my old NCAA videos, babies videos, wedding videos... on various media types. I sent two boxes around Thanksgiving and within two weeks everything was loaded, ready for review.  Once online, I was able to shorten many of the videos easily. Then, I was able to share them with my college friends easily so they can either view them or buy their own DVD's..."

iMemories: Business Credibility & Trustworthiness

iMemories is not accredited with the Better Business Bureau, but they do have an "A+" BBB rating. In the last three years, iMemories has had two complaints filed against them with the Better Business Bureau; both complaints were due to sales/advertising issues. Both complaints have been closed to the Better Business Bureau's satisfaction.

iMemories has been featured on several TV shows, news shows and magazines:

  • NBC Channel 9 News
  • NBC DailyCafe Show
  • NBC Channel 12 News
  • The Pat McMahon Show
  • ABC - Sonoran Living
  • Techlicious
  • Parade
  • Dow Jones VentureWire
  • Arizona Republic
  • Entrepreneur Magazine
  • Wall Street Journal
  • Internet Video magazine
  • Raising Arizona Kids magazine
  • Post Magazine
  • Phoenix Business Journal
  • and many more
iMemories: Website Popularity & Google Ranking

iMemories has a worldwide Alexa traffic ranking of around 200,000 and has a Google pagerank of 5 out of 10. The iMemories site gets around 4000 unique visitors daily, which account for around 12,000 daily page views. The large majority of visitors to the iMemories site are American; around 87% of the daily visitors to the iMemories site are American.

iMemories: Social Media Presence

Fans of iMemories can follow them on both Facebook and Twitter. iMemories has 3790 likes on Facebook and has 10 people talking about them. iMemories has 172 followers on Twitter and has posted 35 tweets. iMemories also has a blog that fans can follow; they update their blog every couple of months. iMemories is also on YouTube.

iMemories: Website Security & Safety

iMemories uses industry standard Secure Socket Layers technology to ensure their customers private information stays safe and secure. Customers can ensure the iMemories site is secure by looking at the bottom of the page and confirming the lock icon is closed, not opened. Google safe browsing  lists the iMemories site as "not suspicious" and states the no malicious software or suspicious content has been detected on it in the last ninety days.

iMemories: Pricing & Packages

iMemories is generally more expensive than other companies that offer similar services; however, all of iMemories staff are trained professionals and they use state of the art equipment, which results in a far more professional end product. 

Some of iMemories must popular services are:

Home movies on film or video tape converted to digital:

  • without sound: $9.99, conversion only
  • With sound; $14.99,  conversion only
  • Plus an additional charge of $9.99 per DVD or $19.99 per Blu-ray disc.

Old photos, slides and negatives converted to digital:

  • $0.49 each, conversion only
  • Plus an additional charge of $9.99 per DVD or $19.99 per Blu-ray disc.

Online safe storage of photos and images:

  • $4.99 per month

Photo Slideshow:

  • $0.30 per image plus the original $.49 per image conversion cost
  • Plus an additional charge of $9.99 per DVD or $19.99 per Blu-ray disc.
  • Plus an additional charge of $1 per song if music is added to the photo slideshow.

iMemories offers a rush service for an extra 20-50%

iMemories: Shipping Rates & Policies

iMemories shipping rates and policies:

  • iMemories is only available for American customers. 
  • iMemories offers three shipping choices, UPS ground, UPS 2nd day and UPS next day. 
  • IMemories does not ship to PO boxes or military addresses.
  • The conversion of the media usually takes 3-4 weeks, so customers should expect delivery shortly there after.
  • Exact shipping costs vary on what shipping method is chosen and other factors; exact shipping costs are available at the checkout.
iMemories: Payment Methods Accepted

iMemories accepts most major credit cards; they accept Visa, MasterCard, American Express and Discover Card. iMemories does not offer PayPal, Google Check Out or Bill Me later. iMemories also does not accept any type of check, money orders or wire transfers.

iMemories: Returns, Refunds & Exchange Policy

The cost of iMemories services is nonrefundable. However, if customers are not happy with the iMemories' service, iMemories will attempt to re-do it. If customers disagree with any charges or fees that iMemories charges them, they have ninety days to dispute it. Customers are asked to contact

iMemories: Product images & screenshots
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